Blog

So many skillsets and details go into planning and booking business travel. Most of the tasks needed to facilitate a successful business trip happen behind the scenes or while we’re fast asleep in our corners of the world. This Meet the JTB Team series on the Waypoint Blog will introduce you to some of theRead more

The hospitality industry took a hit when COVID-19 swept around the world. Current hotel trends indicate that some segments performed better than others during the pandemic, while some hotel tiers have fully recovered in 2021. What does that mean for the future of services, amenities and negotiating rates? Many different industries struggled when COVID-19 becameRead more

Travel restrictions have defined business travel for nearly 2 years. Our InSight Hub is designed to help you move past restrictions and reshape travel in 2022 and beyond. Need to get to a specific destination in Europe? What about Australia or Japan? It’s been hard during the COVID-19 pandemic to keep up with travel restrictionsRead more

With the emphasis on Traveler safety and wellness growing, easy access to industry-leading travel safety technology platforms has become a basic necessity when planning travel.   The COVID-19 pandemic radically transformed how we look at business travel. Throughout 2020, many business trips were curtailed or canceled altogether. In 2021, Travelers are hitting the road forRead more

Travelers fall into 2 primary groups, but the motivations and priorities couldn’t be more different for business vs. leisure travelers.   Any given commercial flight is full of Travelers who fall into 2 broad categories: business and leisure. Business Travelers are hitting the road for meetings and conferences and sales presentations. Leisure Travelers are leavingRead more

We’ve all gotten a taste of digital conferences and other online gatherings in the age of COVID-19. But how will the digital vs. in-person meetings debate be settled after the pandemic? Throughout 2020 and the start of 2021, professionals around the world attended their fair share of Zoom meetings. This was done out of necessity,Read more

The pandemic sent hotel rates spiraling downward. Now that the world is traveling again, hotel rates are climbing back toward ‘normal.’ In the first half of 2020, the hotel industry took a big hit. The COVID-19 pandemic forced many hotels to close their doors. The ones that reopened did so with much lower hotel ratesRead more

When making business travel arrangements for Executives, Travel Managers will want to go above and beyond to deliver a great experience. Here’s how. Imagine for a moment that your CEO or another important Executive has an essential meeting with an existing client or to pitch a prospective client. And you’ve been asked to make theRead more

The travel industry voiced its opinion during last year’s Black Lives Matter protests. But what actions should Managers take to promote equity in travel? Throughout 2020, the United States experienced protests related to the Black Lives Matter movement, placing a spotlight on diversity and equity across society — including diversity and equity in travel. AsRead more

The airline ticketing process has traditionally used technology that creates inefficiencies. New Distribution Capability, better known as NDC, is supposed to change that. But what does it mean for Travel Managers? The ways that airlines generate ticket prices and book flights across multiple channels has always been a bit of a black box. While airlineRead more