Make sure your travelers find the fastest, most cost-effective solutions when the unexpected happens and trip disruption occurs.
Nothing undermines your business travel ROI faster and more effectively than trip disruption. A flight gets canceled due to mechanical issues. A weather event creates interminable delays. A personal emergency forces a team member to return early from a trip or skip it altogether.
Trip disruptions happen, but you can do something about them: Get Trip Disruption Assistance for your business. When you choose Trip Disruption Assistance, you’re better able to navigate the unexpected, and you’re even able to save on your travel spend.
Trip Disruption Assistance is a special and unique product offered by JTB Business Travel. It goes beyond what you get with delay, interruption and cancellation insurance policies.
Here’s a look at how Trip Disruption Assistance works and how it can benefit your business.
Working Behind the Scenes
How does Trip Disruption Assistance start? Well, it’s important to know that Trip Disruption Assistance never really stops. For example, at JTB Business Travel, we are always monitoring weather and other events that have the potential to disrupt our clients’ travel plans.
As weather delays and other disruptions start to emerge, we’re able to work behind the scenes on behalf of our travelers. If and when a flight is marked as “at risk,” we’re able to proactively start making arrangements for our travelers in the field.
Constant Communication and Personalized Support
Communication is essential in trip disruption situations. When a traveler hears from no one during a trip disruption scenario, he or she feels alone — and begins to act alone, too.
We do our best to avoid leaving travelers on their own. We can make quick and personalized contact with preferred travelers, letting them know we’re aware of the situation and apprising them of any proactive arrangements that have been made. That was the case when we served travelers during Winter Storm Jonas shortly after we first launched our Trip Disruption Assistance Program.
Also, as trip disruption possibilities first become apparent, we reach out to both travel managers and travelers to let them know what’s going on — and to discourage them from traveling to parts of the country or world where disruptions are likely.
Stay on Track, Even When Others are Delayed
When a flight is canceled, passengers on that flight immediately call to rebook or rush to the nearest service desk to find an alternate flight. But, unfortunately, airlines can only accommodate so many passengers with re-bookings before they run out of options.
By working proactively in trip disruption situations, we’re able to keep our customers off the phone lines and out of the scrums in front of services desks at the airport. If and when a flight is “at risk,” we begin making alternate plans for our travelers as soon as possible.
Avoid Expenses Often Related to Trip Disruption
And here’s the best part about Trip Disruption Assistance: It helps you save on travel spend. In trip disruption situations, most business travelers are desperately searching for alternate ways to get where they need to go. Because they are desperate, they often pay more than they need to for new flights and sometimes even for alternate hotel arrangements.
With Trip Disruption Assistance, new arrangements are handled proactively and systematically, fully focused on getting travelers where they need to go and when they need to get there — but also on minimizing costs and reducing travel spend where possible.
Let Us Keep You on Schedule
Don’t let trip disruption force your company to overspend on travel. At JTB Business Travel, our Trip Disruption Assistance Program is just a small part of our overall Spend Management Services.