When you’re booking a business trip, reference this list to find the best airline passenger experience possible.
A good airline passenger experience means that you arrive at your destination on time and feeling refreshed and ready to go to work. But a bad airline passenger experience means that you’re running behind and feeling frantic even before the work has started.
Thankfully for business travelers, AirHelp, the largest air passenger rights advocate, has quantified which global carriers provide the best airline passenger experience and which provide the worst. Here’s a look at how the group came up with its list, as well as the top 20 carriers as ranked by AirHelp.
The 3 Factors in Ranking Airlines for Passenger Experience
To generate its rankings, AirHelp studied 72 of the best-known and most-used airlines around the world. It surveyed 40,000 passengers in 40 different countries and took into account data related to performance and service. The final rankings are based on how well each carrier did across 3 categories:
- On-time performance
- Food, comfort and crew
- Flight disruption claim processing
The study captured on-time flight performance numbers through various sources. Its food, comfort and crew numbers were drawn from the passenger surveys. And AirHelp used its own data to evaluate how well each carrier does with flight disruption claim processing.
The World’s Top 20 Airlines for Passenger Experience
Once the numbers were crunched across all 3 categories, the following airlines ranked as the world’s best (with their average scores in parentheses):
1. Qatar Airways (8.23)
2. American (8.073)
3. Aeromexico (8.072)
4. SAS (8.068)
5. Qantas (8.04)
6. Latam (8.01)
7. WestJet (7.96)
8. Luxair (7.905)
9. Austrian (7.898)
10. Emirates (7.8)
11. Flybe (7.75)
12. KLM (7.74)
13. Singapore Airlines (7.71)
14. Garuda (7.7)
15. Virgin Atlantic (7.69)
16. United (7.66)
17. Delta (7.65)
18. Turkish (7.63)
19. Air France (7.6)
20. LOT Polish (7.59)
Garuda of Indonesia ranked first in on-time performance (9.1). Emirates ranked first in the food, comfort and crew category (8.9). And SAS (also known as Scandinavian Airlines) ranked first in the claims processing category (9).
Find the Best Carriers With JTB Business Travel
Don’t settle for flying carriers that offer poor airline passenger experiences. At JTB Business Travel, we can help you find flights on quality carriers that fit your schedule and budget. As a comprehensive corporate travel agency, we provide a range of products and services that make travelers more comfortable while improving business travel ROI for the companies they represent.
Contact us to learn more about our common sense approach to business travel.